ICONMEDIA SMS is highly advanced and Web Based SMS Billing and CRM Solution for MSO’s to manage their LCO’s. The Application has rich features along with mobile apps for Internal Teams which helps them to streamline operations.
It can be easily integrated with leading Conditional Access Systems and can support millions of customers as its highly scalable.
Subscriber Management module is key for managing the lifecycle of subscribers. With multi level access rights, it can be used by different departments of MSO and LCO's as well.
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This module helps LCO's manage their business and customers effectively. LCO's can create rights based access login for their staffs for work allocation and monitor their activities.
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This Module supports Pre & Post Paid and can generate Invoices for services which can be sent to customers through multiple channels like email, self care, mobile app or by print.
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Inventory Management module is the focal point of our application which helps MSO's facilitate ordering with vendors, manage stocks effectively according to demand and prevents wastage. Complete tracking from acquisition of goods and deployment can be achieved using this system.
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MSO's integrate single or multiple Conditional Access Systems in their network. This module defines various parameters for communication between CAS and our SMS solution.
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STB Management Each and every subscriber is associated with at least one Set Top Box (STB) for them to be able to watch the channels. This module helps MSO's & LCO's to associate and manage a particular STB deployed at subscriber end.
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The module helps MSO's manage broadcasters and channels with an easy to use user interface. Management of multiple channels to multiple distributors and Free to Air channel or Pay Channel can be handled using this module. It also features report generation capabilities pertaining to Broadcasters.
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This module helps to target STB's for different types of messages and make it more tamper proof . It also helps in management of various logs generated in the system.
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This module helps MSO's create plans and packages be it Broadcaster or A-la-carte Packages. It allows them to plan and implement their business offerings, pricing, invoicing and collections. On the fly, it allows to add or remove channels from the package without impacting the existing users.
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Our Complaint Management module improves operational efficiency and boosts customer satisfaction. It enables to quicklyand accurately respond to customer service requests and complients.
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This module helps MSO's create plans and packages be it Broadcaster or Ala Carte Packages. It allows them to plan and implement their business offerings, pricing, invoicing and collections. On the fly, it allows to add or remove channels from the package without impacting the existing users.
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Customer Mobile App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.
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Service Delivery App is essentially meant for Service Providers internal team to manage their work from anywhere , anytime and improve their efficiency. The App is available in both Android and iOS.
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It’s a Contact Center Solution which helps providers streamline their inbound & outbound calls. It has inbuilt Reports, Dashboard and Schedulers.
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IconACS is a remote management system to manages the devices in your network supporting TR069. Auto configuration, Firmware Upgrades and remote diagnostics are some of its major features.
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