Understanding IconRadius Sales & Lead Management

IconRadius is a comprehensive OSS/BSS telecom and ISP billing software that includes a lead management module. This module serves as a central tool for capturing and distributing new inquiries to the sales team. It is designed to help service operators adhere to government norms and compliances by digitally capturing and storing customer registration and identity proof.

Lead Management

The Lead Management module within IconRadius plays a pivotal role in the overall system. Serving as a central tool, its primary function is to capture and efficiently distribute new inquiries to the sales team. This crucial component streamlines the process of handling potential customers, ensuring a systematic approach to lead management within the IconRadius platform

• Supports Lead Capture from Multiple Channels

IconRadius effectively captures leads from various channels like Email, Website, and Call Center, ensuring seamless integration for further processing and analysis.

• Supports Integration of Social Media for Lead Capture

IconRadius integrates social media platforms for lead capture, enhancing its ability to harness leads from popular social channels, contributing to a comprehensive lead acquisition strategy.

• Lead Allocation to Departments or Individuals

IconRadius optimises lead allocation by assigning leads to relevant and capable personnel, enhancing the chances of successful conversion.

• Multi-Stage Workflow to Track from Lead to Customer Conversion

IconRadius uses a multi-stage workflow to track the lead lifecycle, from initial stages to customer conversion, ensuring systematic and organized lead management.

CAF Registration

IconWaveTech's CAF Registration module streamlines service operator registration, ensuring compliance with government norms and identity proof, by capturing and storing customer details digitally.

• Digital CAF Submission with OTP Authentication

Operators are integrating One-Time-Password (OTP) authentication into the Customer Application Form (CAF) submission process to improve security and safeguard customer information.

• Accept Identity Proof Digitally

The feature enables operators to accept identity proof digitally, replacing traditional paper-based methods, reducing reliance on physical documentation, saving time, and promoting eco-friendliness.

• Verification Workflow for CAF and Other Documents Submitted

The module includes a verification workflow for submitted documents, ensuring a systematic review process to verify information authenticity and compliance with regulatory requirements.

The CAF Registration module streamlines registration, incorporating OTP authentication and a robust verification workflow, providing Service Operators with a secure and seamless compliance solution.

Mobility

Icon Radius facilitates efficient mobility in customer onboarding and lead management. Icon Radius plays a pivotal role in diminishing the overall Turnaround Time (TAT) for onboarding a customer. This is achieved through streamlined processes that enable swift customer acquisition.

• Capture Leads Instantly

Icon Radius enables the sales team to swiftly capture leads, thereby enhancing the efficiency of the sales process by facilitating quick entry of customer information.

• View Leads Allocated

Icon Radius enhances sales efficiency by allowing team members to view allocated leads, promoting transparency in task assignment and team collaboration.

• View Status of Leads

Icon Radius provides lead status monitoring for effective decision-making, enabling sales teams to stay informed about lead progress through feasibility checks and CAF documentations.

•  View List on Follow-Ups

Icon Radius provides a comprehensive view of follow-ups, ensuring no potential customer is overlooked, thereby enhancing a proactive and responsive sales strategy.

IVR Integration

The IconWaveTech solution offers seamless integration with third-party Interactive Voice Response (IVR) systems. This integration facilitates the efficient handling of customer calls. By incorporating IVR systems, Service Operators can significantly diminish the overall time required to allocate calls to the appropriate call centre executive.

• Multiple Denomination Voucher Generation

Service operators can create vouchers with multiple denominations, offering flexibility in adjusting them to specific promotions, pricing structures, or customer preferences.

• Set Expiry Date

Service operators can set expiry dates for vouchers, enhancing promotion management and preventing outdated use, thus contributing to effective campaign control.

• Assign Vouchers to Franchise

Franchise management is simplified by assigning vouchers to specific franchises, enabling targeted promotions and tracking usage across different locations.

• Export/Import Vouchers in xls and csv format

The system facilitates the export and import of vouchers in both xls and csv formats, simplifying voucher management tasks, facilitating data transfer and backup.

Conclusion

IconRadius is a telecom and ISP billing software with a robust lead management module. It efficiently captures and distributes new inquiries, offers multi-channel lead capture, social media integration, lead allocation, and a multi-stage workflow. The CAF Registration module digitizes customer registration, reducing turnaround time. IVR integration improves customer service efficiency, and features like multiple denomination voucher generation and franchise voucher management contribute to effective promotional campaign control.

Look into the possibilities that IconWaveTech provides. As a leading technological solutions supplier, IconWaveTech specialises in supplying cutting-edge products and services to Internet Service Providers. For further information, to schedule a demo, or to get in touch, please contact us at +91 4040419999 or [email protected].