Lack of Integrated Systems

ISPs often use separate systems for monitoring, support, and network management, but they need real-time integration to link network operations, customer experience, and infrastructure performance.

Disconnections Between Teams

Due to the complexity of internet services, frontline and support teams often misunderstand each other. Sales reps give inaccurate timelines or requirements, while field technicians get frustrated with incomplete work orders.

Lack of Customer Service Automation

Routine tasks like service outage notifications, appointment confirmations, and firmware release alerts need automation to manage costs and avoid frustrating subscribers.

Expensive Field Operations & High Customer Expectations

Hiring, training, and managing field technicians across locations is costly for ISPs. Meanwhile, subscribers expect faster installations and quicker outage resolutions.