New Features & Enhancements to IconWave’s Telecom & Broadband Billing Software- IconRadius
May 2, 2025
New Features & Enhancements to IconWave’s Telecom & Broadband Billing Software- IconRadius
At IconWaveTech, innovation never stops. We're excited to announce a series of powerful updates to our Telecom & Broadband Billing Software, designed to enhance efficiency, ensure scalability, and elevate your customer experience. These updates are the result of valuable client feedback, rigorous testing, and a commitment to making our OSS/BSS platform the most agile and reliable solution in the telecom ecosystem.
What’s New?
1. Smart Billing Engine
Our upgraded billing engine brings:
Dynamic tariff creation with custom rule support
Real-time usage tracking for prepaid and postpaid users
Enhanced multi-tenant capability for ISPs managing multiple zones or partners
2. Integrated Online Payment Gateway Support
We've streamlined online transactions with:
Native integration with Razorpay, PayU & Instamojo
A mobile-first dashboard for plan upgrades, usage tracking & recharges
In-app support & ticketing system
Real-time alerts for usage limits and renewals
4. CRM + Ticketing Enhancements
Boost your support team’s efficiency:
AI-based priority ticket sorting
Integrated call logs & customer history for better query resolution
SLA timer with escalation matrix
5. New Analytics Dashboard
Get powerful insights with:
Network-wise revenue heatmaps
Churn rate analysis & plan performance reports
Real-time operational KPIs and financial analytics
Why It Matters
With increasing competition and growing user expectations, your operations need more than just a billing solution — you need a future-proof OSS/BSS platform. These updates aim to:
Reduce operational complexity
Improve time-to-market for new plans
Ensure regulatory compliance and audit readiness
Increase customer retention through superior service visibility
Coming Soon
We're working on:
WhatsApp-based customer notifications
Auto KYC validation via DigiLocker API
IoT SIM billing support for enterprise clients
Thank You
We’re grateful to our partners and clients for trusting IconWaveTech. Your feedback fuels our roadmap. Stay tuned for more updates and feel free to contact us for a personalized demo or to activate new features.