New Features & Enhancements to IconWave’s Telecom & Broadband Billing Software- IconRadius

At IconWaveTech, innovation never stops. We're excited to announce a series of powerful updates to our Telecom & Broadband Billing Software, designed to enhance efficiency, ensure scalability, and elevate your customer experience. These updates are the result of valuable client feedback, rigorous testing, and a commitment to making our OSS/BSS platform the most agile and reliable solution in the telecom ecosystem.

What’s New?

1. Smart Billing Engine

Our upgraded billing engine brings:

• Dynamic tariff creation with custom rule support
  
• Real-time usage tracking for prepaid and postpaid users
  
• Enhanced multi-tenant capability for ISPs managing multiple zones or partners
  

2. Integrated Online Payment Gateway Support

We've streamlined online transactions with:

• Native integration with Razorpay, PayU & Instamojo
  
• Automated reconciliation & failed transaction alerts
  
• UPI-ready and auto-invoicing on payment success
  

3. Customer Self-Care Portal Upgrade

Empower your users with:

• A mobile-first dashboard for plan upgrades, usage tracking & recharges
  
• In-app support & ticketing system
  
• Real-time alerts for usage limits and renewals
  

4. CRM + Ticketing Enhancements

Boost your support team’s efficiency:

• AI-based priority ticket sorting
  
• Integrated call logs & customer history for better query resolution
  
• SLA timer with escalation matrix
  

5. New Analytics Dashboard

Get powerful insights with:

• Network-wise revenue heatmaps
  
• Churn rate analysis & plan performance reports
  
• Real-time operational KPIs and financial analytics
  

Why It Matters

With increasing competition and growing user expectations, your operations need more than just a billing solution — you need a future-proof OSS/BSS platform. These updates aim to:

• Reduce operational complexity
  
• Improve time-to-market for new plans
  
• Ensure regulatory compliance and audit readiness
  
• Increase customer retention through superior service visibility
  

Coming Soon

We're working on:

• WhatsApp-based customer notifications
  
• Auto KYC validation via DigiLocker API
  
• IoT SIM billing support for enterprise clients
  

Thank You

We’re grateful to our partners and clients for trusting IconWaveTech. Your feedback fuels our roadmap. Stay tuned for more updates and feel free to contact us for a personalized demo or to activate new features.

Let’s power the future of connectivity — together.? Explore the product | ? [email protected]