About us

Unleashing the
Power of
Connectivity:

Expanding Your
Business

IconWave is a leading Service Delivery Platform Provider for ISP and Telecom Providers which is an end-to-end billing & customer care based solution. It has now expanded to other Industry Verticals like Education.

Our
Products

Iconradius

Iconwifi

IconACS
(TR069)

Iconcontact

FEATURED PRODUCT

Manage & Expand Your
Broadband Business

Quick & Simple

An end-to-end OSS (Operations Support System) and BSS
(Business Support System) solution platform for ISPs
(Internet Service Providers) and telecom operators running
their broadband business involves several components and
functionalities.

FEATURED PRODUCT

Carrier-Grade
WiFi Management System

Quick & Simple

Icon WiFi allows users to Provision, Troubleshoot,
Configure, Monitor & Maintain WiFi Networks

FEATURED PRODUCT

Manage your End
Customer's Remotely

Quick & Simple

IconACS ( TR-069) is a bi-directional remote management
system . It is intended to support a variety of functionalities
including auto-configuration and dynamic service
provisioning, software/firmware image management, status
and performance monitoring and diagnostics.

FEATURED PRODUCT

Contact Center Solution
for ISP's & Telecom
Operators

Quick & Simple

Our contact center solution automates call routing and
provides personalized customer experiences through
interactive voice menus. It enhances efficiency by directing
calls to the appropriate agents and handling routine
inquiries without manual intervention.

Impact we bring

Automates Processes & Enhances Outcomes

Makes your Life Easier in Managing Your Overall Internet Business

Process Automation

Streamlines operations, reduces manual tasks, enhances efficiency, and improves customer experience.

Customer Engagement

Provides a comprehensive view, improves service quality, boosts personalization, and strengthens customer connections.

Service Management

Facilitates the efficient deployment, monitoring, and maintenance of internet services.

Billing & Revenue

Optimizes billing & invoicing, revenue collection and financial forecasting ensuring profitability and financial stability.

Sales Management

Streamlines the sales process, tracking leads, opportunities, and customer interactions to enhance sales efficiency and growth.

Mobility

Supports mobile access, simplifies tasks, enhances productivity, and improves service.

Industry Verticals

Verticals we
cater to

ISP's

Streamline ISP operations with advanced analytics, real-time monitoring, and efficient service management.

Wi-Fi Providers

Optimizes Wi-Fi operations, streamline management, and enhance customer experience efficiently.

SD WAN Providers

Offers a comprehensive solution for managing business operations, handling multiple vendors, complaints, and billing.

mvno’s

Facilitates MVNO service launches with streamlined management and operations.

ISP's

Streamline ISP operations with advanced analytics, real-time monitoring, and efficient service management.

Wi-Fi Providers

Optimizes Wi-Fi operations, streamline management, and enhance customer experience efficiently.

SD WAN Providers

Offers a comprehensive solution for managing business operations, handling multiple vendors, complaints, and billing.

mvno’s

Facilitates MVNO service launches with streamlined management and operations.

Our Mobile Apps

The all in one mobile application you've been looking for

With Iconradius, you can do : Field Workforce App Customer Mobile App

Empower Your Field Workforce To Act from Anywhere , Anytime

Sales on the Go

Streamlined lead to sales process.

On Field Support

Real-time ticket assignment & updates .

Empower Your Resellers

Manage resellers, track sales, commissions.

View Customer Details

Control and optimize vendor payments with an integrated payables solution.

Be Available for your Customer 24x7. Use our White Labelled Mobile Apps

Account Management

Submit issue tickets, track progress, & instantly connect with technical support.

Support Access

Quickly request support and troubleshoot issues.

Real Time Notifications

Receive timely updates and service alerts

Online Payments

Online payments against your bills made easy with few clicks .

Solutions Deployed

Country's Presence

of Product Experience

End Subscribers

Highlights

Dashboard for every team

We provide dashboard for quick Graphical & Tabular view for every team

Work Smarter With Business Intelligence

Provides service providers with actionable reports and dashboards, allowing decision-makers to monitor key business metrics, analyse long-term trends, and assess overall business health across departments.

BRAND WE HAVE WORKED FOR